Customer Service


















































6507 Bristol Rd. Ventura, CA 93003 · (505)363.6778 · Nowacki.chris@gmail.com



Christopher Nowacki, CPDT-KA



Experience



 



April 2004-February 2010



New Mexico Relay Network



Albuquerque, NM



Communications Assistant



  • Took incoming and made outgoing customer service calls to assist the deaf, hard of hearing, or speech impaired communicate over the telephone



 



September 2010-March 2012



Animal Humane New Mexico



Albuquerque, NM



Adoption Advisor



  • Provided excellent customer service to potential adopters, helping them find a great match

  • Various data entry tasks, entered surveys and animal histories into shelter management databases

  • Conducted ASPCA SAFER assessments while assisting pet admissions

  • Presented safety and education trainings to new volunteers

  • 2011 Top Advisor, 408 adoptions


 



 



March 2012-September 2016



Animal Humane New Mexico



Albuquerque, NM



Senior Behavior Specialist



  • Structured and monitored dog playgroups to provide shelter enrichment and stress relief for the canine population

  • Conducted behavior evaluations to determine the adoptability of shelter animals

  • Planned and implemented behavior modification plans to help shelter animals overcome behavior problems hindering their chances at safe, successful adoption

  • Planned and created new training classes (i.e. Perfect Pub Pet, Pups in the Park)

  • Lead group classes for puppy and adult canine obedience

  • Trained new staff on safe shelter protocols, basic animal handling, and canine body language

  • Provided kennel enrichment to pets on campus

  • Served as a member of the EPA committee which discussed at-risk pets and made euthanasia decisions

  • Provided behavior consults for dogs with reactivity, impulse control, and/or basic training issues

  • Planned and posted training classes, maintained and updated the Train Humane calendar

  • Operated Animal Humane’ s Free Behavior Helpline by providing phone support for people experiences problem behaviors with their pets

  • Assisted the Adoptions department with meet and greets, handling and processing of difficult dogs at intake, and general adoptions work

  • Built and maintained Excel-based spreadsheets to help log evaluations and behavior modification progress

  • CPDT-KA certified as of May 2015



References



Sam Blankenship


Director of Adoptions, Animal Humane New Mexico


615 Virginia St. SE


Albuquerque, NM 87108


samb@animalhumanenm.org


(505)506-0844


 


 


 


 

  • ID#: 103002
  • Location: Ventura, CA , 93003

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