Data Entry Clerk

Susan M. Houk

9540 El Cajon Street

Ventura, CA  93004

Home:  805-323-7128

Cell:     805-320-2392





Typing 75+ wpm; Data Entry 16,000+ kph; IBM – Outlook, Windows, Word, Wordperfect, Excel, Quicken, Content Manager, Paper Port; Timberline and Wind 2 (project accounting programs for architectural firms); QA System and QNext; Practice Plus, Citrix, HDMS, FSI (for medical billing offices); Tiny Tech for Supply and Warehouse; used ADP, WFM & Unity for timekeeping; 10-key by touch






March 2013 – July 2016

Data Entry/Suspense Billing

In the Suspense Billing Dept, started w/data entry, scanning medical documents, Xeroxing; and AOB’s – from inception and mailing, to calling patients, adjusting accounts to reflect receiving documents back or preventing patients from having parts mailed w/medications.  Also assisted Audit Dept w/data entry, and, eventually was trained and performed billing to assist in getting signatures and dates on documents so that doctor’s bills could be submitted to Medicare, including combining RX’s on one page, correcting diagnoses, and calling to get clarification from DR’’s on how to better expedite process for them.



WILIAM MARANTETTE, Owner, Santa Barbara, CA

May – September 2011-2012

Data Entry

Processed same day entries, into custom athletic software, for a timing service hired for marathons and races (run/walk/swim).  Approximately 150-250 entries per race with extreme urgency.  Seasonal job only.



NICHOLBY ANTIQUES, Ventura, CA (Closed as of January 31, 2010)

September 2008 - January 2010

Customer Service/Data Entry/Bookkeeping

Customer service, processed daily sales data entry, worked cash drawer, prepared deposit drop




June 2007 - July 2008

Claims Data Entry                                                                                                     

Worked for CareOregon, a not-for-profit agency, who provides healthcare specializing in high risk members.

- On QNext software, processed a minimum of 200 entries to as many as 450 entries per day.  Processed bills for payment; denials with specific remits; assessed true invalids,           timely filings; entered manual and faxed claims, both HCFA and UBs; returned claims w/inadequate info to process.  Can provide initial job description if necessary.







March 2007 - June 2007

Customer Service/Accounts Receivable

George Morlan Plumbing – Customer service, processed A/R, service to location managers, filing, general office





November 2004 - July 2006

Customer Service/Data Entry/Accounting

Customer service, processed daily sales data entry, worked cash drawer, prepared deposit drop





November 2003 - October - 2004                              

Medical Payment Processing

Humboldt Radiology Billing Office provides payment processing for 4 different companies - Humboldt Radiology, Redwood Radiology, West Coast Radiology and North Coast Emergency Services

- Processed over 1,500 payments weekly, including computer entry and account adjustments,

along with refund paperwork and transfer of credit balances; prepared daily deposits





July 2002 - October 2003

Customer Service/Data Entry/Accounting

Customer service, processed daily sales data entry, worked cash drawer, prepared deposit drop




ALLIANCE UNITED INSURANCE SERVICES, Ventura, CA  (now under new management)

June 2001 - July 2002

Customer Service/ Accounting/Payment Processing

- Answered phone calls providing customer service regarding insured’s questions, comments and taking payments, as well as assisting agents with questions regarding insured’s accounts

- Processed over 1,200 payments weekly, including computer entry and maintenance

- Prepared daily bank deposits



March 2000 - December 2000 - Overseas in Bangkok for husband’s temporary job



TIG INSURANCE COMPANY, Camarillo, CA  (CA branch closed 2000)

January 1997 - March 2000

Senior Claims Service Specialist

- Bond Dept. - Prepared and coded bond renewals, requests for bond files, processed renewal

payments, collections

- Environmental, Entertainment, TARM Depts. - Pulled, completed inventory and boxed all storage files; set up new files; assisted front desk; telephone relief; in-house copying; Env. Only - processed manual check requests

- Reinsurance Dept. - Checked various reports, upkeep of file and computer diaries, distributed

reports to adjusters, processed notices and updated notice reports




Lisa Ledwell, Supervisor for Suspense Billing and Audit Depts

Apria Healthcare

2150 Trabajo Drive

Oxnard, CA  93030

(805)278-6700, Ext 52028


Tina Glasspoole, Previous Supervisor for Suspense Billing

Retired – Apria Healthcare

Ventura, CA 



Jason Stowell, Manager/Graphic Designer

Nicholby Antiques

404 East Main Street

Ventura, CA 93001

Cell Phone: (805)218-7687


Becky Crain, Claims Manager  (Deceased – please ask for HR)


315 SW Fifth Street

Portland, OR 97204



Nancy Cobine, Manager/Administrator

Humboldt Radiology Billing Office

2717 Harrison Ave.

Eureka, CA 95501-3207



Please fax for verification of employment at (972)831-5833 or, if questions, call (972)831-5000

TIG Insurance, Attn: Cindy

5205 N. O’Connor

Irving, Texas 75039


Ray MacGregor, Administrator

Santa Barbara County Law Library, Santa Barbara County Courthouse

1100 Anacapa Street

Santa Barbara, CA 93101




Janice Knight, Director of Operations                         

IPC, Suite 355 

1250 45th Street 

 Emoryville, CA 94608                         



Dee Flanigan, Medical Assistant

Ventura, CA 



Jennifer Halfar, Co-Worker at Apria Healthcare

Oxnard, CA                


  • ID#: 112193
  • Location: Ventura, CA , 93004

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