Hotel Front Office Supervisor


Veronica Robles


11155 Citrus Dr. #49


Ventura, CA 93004


(805) 258-1772



Roblesveronica35@yahoo.com



 


Objective


Seeking a management position with a growth oriented company that will allow me to positively contribute my various skills


 


Skills and Qualifications



 




  • 10+ years in hospitality industry

  • Bilingual (English & Spanish)

  • Supervisory experience

  • Proficient with Microsoft Suite

  • Excellent communication skills

  • Knowledgeable of standard practices hospitality practices

  • Friendly and positive attitude

  • Can work independently or in a team



 


 


Work Experience


Hotel Management                                                                                           



  • Established and implemented operational standards and procedures for the housekeeping department

  • Instructed staff  in work policies, procedures, and the use and maintenance of equipment

  • Inspected work performed to ensure that it met specifications and established standards

  • Interviewed job applicants as well as hired and trained new employees

  • Evaluated employee performance and recommended personnel actions such as promotions, transfers, and dismissals

  • Conferred with staff to resolve performance and personnel problems



  • Planned and prepared employee work schedules

  • Coordinated activities with other departments to ensure that services are provided in an efficient and timely manner

  • Investigated complaints about service and equipment, and took corrective action

  • Maintained required records of work hours, budgets, payrolls, and other information

  • Prepared reports on activities, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses

  • Maintained inventory stock to ensure that adequate supplies and equipment were available

  • Developed and implemented sanitation procedures and safety training modules

  • Performed or assisted with cleaning duties as necessary


 


Work History


Front desk / night auditor                   Best western Oxnard Inn, Oxnard, CA           05/2016 -Current


Director of Housekeeping                  Hotel Milo, Santa Barbara, CA                    05/2015 – 12/2015


Assistant Housekeeping Manager      Crowne Plaza, Ventura, CA                         10/2014 – 04/2015


Housekeeping Supervisor                  Hyatt Hotel, Westlake Village, CA             05/2013 – 09/2014


Housekeeping Manager                      Biggest Loser Resort, Malibu, CA               09/2010 – 05/2013


Housekeeping Supervisor                  Stratosphere Hotel, Las Vegas, NV             01/2008 – 05/2009


Status Board Operator                        Stratosphere Hotel, Las Vegas, NV             10/2007 – 01/2008


 


Education


Corinthian College, Henderson, NV                                                                   A.S. Criminal Justice


 

  • ID#: 116597
  • Location: Ventura, CA , 93004

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